Rules of doing business

1. Mission and Values
1.1. The hotel’s mission is to provide guests with high-quality, comfortable and safe conditions for living and relaxing.
1.2. Core values: respect for guests, honesty, responsibility, professionalism and the desire to continuously improve service.
2. Organization of activities
2.1. The hotel operates in accordance with the laws and regulations governing the hotel business.
2.2. All activities are aimed at ensuring a high level of service and meeting customer needs.
2.3. The hotel staff undergoes regular training and advanced training.
3. Quality of service
3.1. The hotel ensures timely and high-quality performance of all services, including booking, accommodation, meals and additional services.
3.2. Feedback from guests is accepted and considered in order to improve service.
3.3. In the event of a conflict, the staff is obliged to promptly respond and find a solution.
4. Financial discipline
4.1. All financial transactions are conducted transparently and in accordance with established accounting rules and tax legislation.
4.2. Pricing is based on market analysis and cost of services, taking into account competitive conditions.
4.3. Prepayment, refund and compensation rules are observed.
5. Interaction with clients
5.1. The hotel ensures confidentiality and protection of clients' personal data.
5.2. All contracts and agreements are concluded in writing.
5.3. Clients are informed of their rights and obligations, rules of residence and provision of services.
6. Social and environmental responsibility
6.1. The hotel strives to minimize the negative impact on the environment by using energy-saving and environmentally friendly technologies.
6.2. Corporate social responsibility is supported - participation in charitable and social projects.
7. Safety and compliance with standards
7.1. All fire safety regulations, sanitary requirements and other standards governing the hotel's activities are observed.
7.2. The safety of guests and staff is ensured.
8. Confidentiality and Ethics
8.1. All employees are required to maintain confidentiality of information and professional ethics.
8.2. Any form of discrimination and violation of the rights of clients and employees is prohibited.